Refund Policy

This Refund Policy explains when top-ups, plan fees, and card balances can and cannot be refunded. Because {BRAND} is funded with cryptocurrency, please read carefully before you pay.

01Crypto top-ups

Cryptocurrency transactions are irreversible once confirmed on the blockchain. Funds correctly received and credited to your balance are generally non-refundable, but remain available to spend from your cards subject to these Terms.

02Plan / subscription fees

• Plan fees pay for access to the features of your chosen tier and are non-refundable once the plan is active;
• If you were charged in error, or charged twice for the same period, contact us and we will correct it;
• Downgrading or cancelling a plan stops future charges but does not refund the current period.

03Wrong asset or network

If you send an unsupported token, or the correct token on the wrong network, those funds may be unrecoverable. We cannot guarantee recovery and are not obligated to refund funds lost this way. Where recovery is technically possible, we may attempt it and may charge a recovery fee.

04Unused card balance

Remaining spendable balance stays usable while your account is in good standing. Where a withdrawal or balance return is offered for your account type, it may be subject to verification, network fees, and minimum thresholds.

05Failed or disputed transactions

If a card transaction fails or is reversed by the merchant, the amount is typically returned to your card balance automatically. Merchant disputes for goods or services must be resolved with the merchant.

06How to request a review

To ask us to review a charge, email support@getveil.cards with your account email, the amount, the date, and any transaction hash or reference. We aim to respond within a few business days.

07Changes

We may update this Refund Policy from time to time. The version in effect when you paid applies to that payment.